Aceso Counselling and Psychotherapy

Aceso Therapy

Psychodynamic Psychotherapy and Counselling in Glasgow

Aceso Therapy Privacy Notice

Registered Name: Aceso Psychotherapy Ltd. (hereafter referred to as “Aceso Therapy”)

This privacy notice tells you what to expect us to do with your personal information.

Including:

What information we collect, use and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

If you have any queries regarding this policy, please contact susan@acesotherapy.co.uk

What information we collect, use and why

We collect or use the following information to provide client counselling and therapy services:

Name, address and contact details
Gender
Pronoun preferences
Date of birth
Next of Kin details including any support networks
Emergency contact details
Health information (including GP details)

We collect or use the following information for safeguarding or public protection reasons:

Name, address and contact details
Emergency contact details
Health information (including GP details)

We collect or use the following personal information for dealing with queries, complaints or claims:

Names and contact details
Address
Purchase or service history
Customer or client accounts and records
Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide counselling and psychotherapy services are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for safeguarding or public protection reasons are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

Directly from you

How long we keep information

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Who we share information with

Others we share personal information with:

Other health providers (eg GPs and consultants)
Organisations we need to share information with for safeguarding reasons
Emergency services
Professional advisors

Cookies

Like many other websites, we use "cookies" to help us gather and store information about visitors to our website. A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number.

We use the following types of cookies on our site:

Preference Cookie - At your request we may place a cookie to remember your preferences so that you do not need to re-enter your details (country/age and language preferences) on our gateway page. This is not suitable if you share your computer with someone else.
Social Sharing - This is a cookie that identifies you with social networking sites such as Facebook and Twitter and allows interaction between your activity on social networking sites and on our website through your direction and makes your transition between the sites more seamless.
Content Management cookies - These are cookies are required for the content management system our web site uses.
Template preference cookies - These cookies are necessary for mobile sites to enable the site to look and feel the way it is intended to.
Site Analytics - We use Google Analytics to help analyse the use of our website. The information used by Google Analytics is collected in an anonymous form and stored by Google for 26 months, enabling us to perform year-on-year comparisons. For more information about Google Analytics please visit How Google Analytics works - Analytics Help

Further processing

We will not use your personal data for any task other than those listed here.

Should a new unforeseen requirement arise in the future then this policy will be updated and where the our basis for processing is based on consent, we will ask you for a new consent which covers the new requirement before processing your details for this new requirement.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated: 27th January 2026

Aceso Therapy

Psychodynamic Psychotherapy and Counselling in Glasgow

Privacy Policy

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